The Research Lens That Reads Between the Lines
Spotting hidden patterns is a trained instinct. Mine was built at the Center for Accessibility and Inclusion Research (CAIR) Lab under Dr. Kristen Shinohara, researching how people with disabilities navigate systems that weren't built with them in mind through the lens of social accessibility.
Design for Social Accessibility Method Cards
Accessible technology often gets abandoned not because it fails functionally, but because using it in front of others feels awkward, unprofessional, or attention-drawing. This dimension rarely surfaces in standard design processes early enough to matter. The method cards give teams a structured way to examine the social context around a design before it ships, tested with professional designers and master's students in a user-centered design course. The barrier to adoption for people who rely on assistive technology is frequently social, not technical, and closing that gap requires a method, not just good intentions.
Read Publication
The Burden of Survival
Disabled doctoral students in computing perform a second, largely unrecognized job to make their formal accommodations actually work. They script their own tools, train their own readers, schedule around interpreter shortages. Through interviews with blind, low vision, deaf, and hard of hearing doctoral students, this study found that the extra effort required to bridge accessibility gaps gave rise to what the authors call a burden of survival, sustained invisibly to meet the productivity expectations of graduate training. The institutions that created the gap get to believe their accommodations are working. When your research only captures what a system provides and not what people do to survive it, you are measuring the institution's effort, not the user's experience.
Read Publication
Access Differential and Inequitable Access
Before the burden of survival could be named, it had to be seen. Through interviews with blind, low vision, deaf, and hard of hearing doctoral students in computing, this study was the first to identify two forms of access inequality the field lacked precise language for. Access differential describes the gap between what students with disabilities and nondisabled students can do with the same tools. Inequitable access describes the gap between receiving an accommodation and that accommodation actually working. When you only measure what a system provides and not what people have to do to make it usable, you are measuring the institution's effort, not the student's experience.
Read Publication
“Expanding perspectives into deliberate insight for bolder moves”
The Research Lens That Reads Between the Lines
Spotting hidden patterns is a trained instinct. Mine was built at the Center for Accessibility and Inclusion Research (CAIR) Lab under Dr. Kristen Shinohara, researching how people with disabilities navigate systems that weren't built with them in mind through the lens of social accessibility.
thematic analysis
ACM Transactions on Accessible Computing (TACCESS)
Design for Social Accessibility Method Cards: Engaging Users and Reflecting on Social Scenarios for Accessible Design
Accessible technology often gets abandoned not because it fails functionally, but because using it in front of others feels awkward, unprofessional, or attention-drawing. This dimension rarely surfaces in standard design processes early enough to matter. The method cards give teams a structured way to examine the social context around a design before it ships, tested with professional designers and master's students in a user-centered design course. The barrier to adoption for people who rely on assistive technology is frequently social, not technical, and closing that gap requires a method, not just good intentions.
Read Publication
Grounded Theory
ACM CHI
The Burden of Survival: How Doctoral Students in Computing Bridge the Chasm of Inaccessibility
Disabled doctoral students in computing perform a second, largely unrecognized job to make their formal accommodations actually work. They script their own tools, train their own readers, schedule around interpreter shortages. Through interviews with blind, low vision, deaf, and hard of hearing doctoral students, this study found that the extra effort required to bridge accessibility gaps gave rise to what the authors call a burden of survival, sustained invisibly to meet the productivity expectations of graduate training. The institutions that created the gap get to believe their accommodations are working. When your research only captures what a system provides and not what people do to survive it, you are measuring the institution's effort, not the user's experience.
Read Publication
Grounded Theory
ACM ASSETS
Access Differential and Inequitable Access: Inaccessibility for Doctoral Students in Computing
Before the burden of survival could be named, it had to be seen. Through interviews with blind, low vision, deaf, and hard of hearing doctoral students in computing, this study was the first to identify two forms of access inequality the field lacked precise language for. Access differential describes the gap between what students with disabilities and nondisabled students can do with the same tools. Inequitable access describes the gap between receiving an accommodation and that accommodation actually working. When you only measure what a system provides and not what people have to do to make it usable, you are measuring the institution's effort, not the student's experience.
Read Publication
“Expanding perspectives into deliberate insight for bolder moves”
The Research Lens That Reads Between the Lines
Spotting hidden patterns is a trained instinct. Mine was built at the Center for Accessibility and Inclusion Research (CAIR) Lab under Dr. Kristen Shinohara, researching how people with disabilities navigate systems that weren't built with them in mind through the lens of social accessibility.
thematic analysis
ACM Transactions on Accessible Computing (TACCESS)
Design for Social Accessibility Method Cards: Engaging Users and Reflecting on Social Scenarios for Accessible Design
Accessible technology often gets abandoned not because it fails functionally, but because using it in front of others feels awkward, unprofessional, or attention-drawing. This dimension rarely surfaces in standard design processes early enough to matter. The method cards give teams a structured way to examine the social context around a design before it ships, tested with professional designers and master's students in a user-centered design course. The barrier to adoption for people who rely on assistive technology is frequently social, not technical, and closing that gap requires a method, not just good intentions.
Read Publication
Grounded Theory
ACM CHI
The Burden of Survival: How Doctoral Students in Computing Bridge the Chasm of Inaccessibility
Disabled doctoral students in computing perform a second, largely unrecognized job to make their formal accommodations actually work. They script their own tools, train their own readers, schedule around interpreter shortages. Through interviews with blind, low vision, deaf, and hard of hearing doctoral students, this study found that the extra effort required to bridge accessibility gaps gave rise to what the authors call a burden of survival, sustained invisibly to meet the productivity expectations of graduate training. The institutions that created the gap get to believe their accommodations are working. When your research only captures what a system provides and not what people do to survive it, you are measuring the institution's effort, not the user's experience.
Read Publication
Grounded Theory
ACM ASSETS
Access Differential and Inequitable Access: Inaccessibility for Doctoral Students in Computing
Before the burden of survival could be named, it had to be seen. Through interviews with blind, low vision, deaf, and hard of hearing doctoral students in computing, this study was the first to identify two forms of access inequality the field lacked precise language for. Access differential describes the gap between what students with disabilities and nondisabled students can do with the same tools. Inequitable access describes the gap between receiving an accommodation and that accommodation actually working. When you only measure what a system provides and not what people have to do to make it usable, you are measuring the institution's effort, not the student's experience.
Read Publication
“Expanding perspectives into deliberate insight for bolder moves”