Investigating Social Accessibility
Systemic accessibility investigation approach developed under Dr. Kristen Shinohara (Director for the Center for Accessibility and Inclusion Research (CAIR) Lab ), who developed the Design for Social Accessibility (DSA) perspective
Design for Social Accessibility Method Cards
From functional access to social acceptance A framework for inclusive design reveals the gap between features that work and products people actually adopt when social context matters.
The Gap
Key Findings
Impact
How To consider Social Accessibility Thinking In Product Development
Use concrete scenarios in discovery to help teams identify when accessibility features might create social friction. Include users with and without disabilities in research sessions to surface adoption barriers beyond technical functionality.
Access Differential and Inequitable Access
When accommodation doesn't equal access The hidden productivity gap exposes how support systems can shift work burden to users rather than remove friction from workflows.
The Gap
Key Findings
Impact
How To consider Access Differential In Product Development
Measure task completion effort, not just task completion success. Evaluate whether accessible features reduce friction or simply create alternative paths that require additional user management and workarounds.
The Burden of Survival
The invisible tax how graduate students absorb system failures reveals how users silently absorb product gaps through invisible effort that organizations overlook.
Read Publication
The Gap
Key Findings
Impact
How To consider Invisible Labor Analysis In Product Development
Look for users maintaining external trackers, building elaborate notification systems, or coordinating through side channels to accomplish what should be native product functions. Investigate what users do before, during, and after using your feature to uncover invisible labor.
“Turning hidden friction into strategic clarity”
Made with by nayeri
© 2026 All Rights Reserved
Investigating Social Accessibility
Systemic accessibility investigation approach developed under Dr. Kristen Shinohara (Director for the Center for Accessibility and Inclusion Research (CAIR) Lab ), who developed the Design for Social Accessibility (DSA) perspective
Design for Social Accessibility Method Cards
From functional access to social acceptance A framework for inclusive design reveals the gap between features that work and products people actually adopt when social context matters.
The Gap
Key Findings
Impact
How To consider Social Accessibility Thinking In Product Development
Use concrete scenarios in discovery to help teams identify when accessibility features might create social friction. Include users with and without disabilities in research sessions to surface adoption barriers beyond technical functionality.
Access Differential and Inequitable Access
When accommodation doesn't equal access The hidden productivity gap exposes how support systems can shift work burden to users rather than remove friction from workflows.
The Gap
Key Findings
Impact
How To consider Access Differential In Product Development
Measure task completion effort, not just task completion success. Evaluate whether accessible features reduce friction or simply create alternative paths that require additional user management and workarounds.
The Burden of Survival
The invisible tax how graduate students absorb system failures reveals how users silently absorb product gaps through invisible effort that organizations overlook.
Read Publication
The Gap
Key Findings
Impact
How To consider Invisible Labor Analysis In Product Development
Look for users maintaining external trackers, building elaborate notification systems, or coordinating through side channels to accomplish what should be native product functions. Investigate what users do before, during, and after using your feature to uncover invisible labor.
“Turning hidden friction into strategic clarity”
Made with and designed by nayeri
© 2026 All Rights Reserved
Investigating Social Accessibility
Systemic accessibility investigation approach developed under Dr. Kristen Shinohara (Director for the Center for Accessibility and Inclusion Research (CAIR) Lab ), who developed the Design for Social Accessibility (DSA) perspective
Design for Social Accessibility Method Cards
From functional access to social acceptance A framework for inclusive design reveals the gap between features that work and products people actually adopt when social context matters.
The Gap
Key Findings
Impact
How To consider Social Accessibility Thinking In Product Development
Use concrete scenarios in discovery to help teams identify when accessibility features might create social friction. Include users with and without disabilities in research sessions to surface adoption barriers beyond technical functionality.
Access Differential and Inequitable Access
When accommodation doesn't equal access The hidden productivity gap exposes how support systems can shift work burden to users rather than remove friction from workflows.
The Gap
Key Findings
Impact
How To consider Access Differential In Product Development
Measure task completion effort, not just task completion success. Evaluate whether accessible features reduce friction or simply create alternative paths that require additional user management and workarounds.
The Burden of Survival
The invisible tax how graduate students absorb system failures reveals how users silently absorb product gaps through invisible effort that organizations overlook.
Read Publication
The Gap
Key Findings
Impact
How To consider Invisible Labor Analysis In Product Development
Look for users maintaining external trackers, building elaborate notification systems, or coordinating through side channels to accomplish what should be native product functions. Investigate what users do before, during, and after using your feature to uncover invisible labor.
“Turning hidden friction into strategic clarity”
Made with and designed by nayeri
© 2026 All Rights Reserved