SKILLS
Methods
Contextual Inquiry
Ethnography
Multivariate Experimentation
Surveys
Analysis / Synthesis
Behavioral Analytics
Data Storytelling
Inductive/Deductive Coding
Thematic Analysis
HCI
Accessibility
Cognitive Load Management
Complexity Scaffolding
Interaction Principles
Personalization
TOOLS
AI & LLM
Claude
Dovetail
Gemini
Replit
Analytics & Design
Amplitude
Figma
FigJam
Jira
Microsoft Clarity (heatmap)
Qualtrics
UserTesting
EDUCATION
Human-Computer Interaction
Master of Science
Rochester Institute of Technology
Computer Information Systems
Bachelor of Science
SUNY Brockport
RESEARCH EXPERIENCE
Design Researcher — Kikoff
Increased user retention by 12% by defining three behavioral user cohorts in collaboration with Data Science and Marketing, informing roadmap prioritization around high-signal onboarding features
Isolated early-session inputs predicting sustained feature usage, shaping personalization strategy that targeted the highest-impact moments in the onboarding flow
Drove 5% increase in global conversion by identifying systemic information architecture friction through unmoderated usability testing, surfacing misaligned team assumptions about regional financial literacy and informing market-specific Go-To-Market strategies
Shaped conversational AI guardrails for a financial coaching chatbot by synthesizing best practices on AI transparency through secondary research, informing product decisions to deprioritize anthropomorphic language and mitigating regulatory risk
Product Designer (User Research Focus) — Twitch
Mapped notification timing patterns driving a 17% increase in content creator follow rate through cross-functional partnership with data scientists, surfacing organizational misalignment on creator audience-building workflows and informing notification strategy
Pinpointed cognitive overload as primary adoption barrier through usability testing, which informed streamlined analytics dashboard design that increased feature adoption by 19% among novice streamers
Accelerated chat engagement by 94% by advocating for research on passive user behavior, leading to A/B testing that validated celebrating personal achievements as a platform-wide interaction pattern reducing social friction
Dismantled the assumption that fullscreen users were disinterested in chat by identifying exit friction as the primary adoption barrier; this discovery informed an overlay engagement model that drove a 51.9% increase in chat participation and a 10.9% increase in messages per user
Reduced design exploration time by producing a competitive landscape audit documenting the current state of non-disruptive ad formats, equipping the product team with secondary research that focused ideation on proven monetization models preserving creator-viewer relationships
Usability Analyst (Co-op) — Autodesk
Improved onboarding drop-off rate by diagnosing through moderated usability testing a critical gap between assumed and actual technical knowledge levels among non-expert CAD users, informing a redesign that reduced prerequisite knowledge demands
Designed and executed a mixed-methods research plan combining usability testing with user interviews to evaluate competitive migration from rival CAD platforms, balancing task completion metrics with qualitative insights that shaped scaffolded onboarding requirements for cloud-based workflows
HCI Researcher — Center for Accessibility & Inclusion Research
Scaled adoption of Design for Social Accessibility method cards to 30+ UX practitioners through participatory design testing with Deaf and Hard of Hearing (DHH) participants, refining frameworks for prioritizing disability contexts in design
Revealed through qualitative research that accessibility gaps force disabled users to perform compensatory work, producing a prioritization framework that enabled product teams to integrate disability considerations into ideation without extending roadmap timelines
Documented how accessibility barriers cascade through product systems by conducting user interviews and grounded theory analysis across 3 peer-reviewed ACM publications
TECHNICAL EXPERIENCE
Technical Support & Operations — ICSC, CUNY Hostos, SUNY Brockport
Reduced support volume by ~8% across 13,000+ employees by triangulating unstructured ticket data with contextual inquiry to isolate root-cause friction, producing an evidence-driven framework to deprecate legacy protocols
Shifted organizational troubleshooting protocols from reactive to preventive by conducting ethnographic observation across frontline support interactions, translating recurring breakdown patterns into actionable recommendations equipping IT leadership to restructure operational workflows
“Turning hidden friction into strategic clarity”
Made with by nayeri
© 2026 All Rights Reserved
RESEARCH EXPERIENCE
Design Researcher — Kikoff
Increased user retention by 12% by defining three behavioral user cohorts in collaboration with Data Science and Marketing, informing roadmap prioritization around high-signal onboarding features
Isolated early-session inputs predicting sustained feature usage, shaping personalization strategy that targeted the highest-impact moments in the onboarding flow
Drove 5% increase in global conversion by identifying systemic information architecture friction through unmoderated usability testing, surfacing misaligned team assumptions about regional financial literacy and informing market-specific Go-To-Market strategies
Shaped conversational AI guardrails for a financial coaching chatbot by synthesizing best practices on AI transparency through secondary research, informing product decisions to deprioritize anthropomorphic language and mitigating regulatory risk
Product Designer (User Research Focus) — Twitch
Mapped notification timing patterns driving a 17% increase in content creator follow rate through cross-functional partnership with data scientists, surfacing organizational misalignment on creator audience-building workflows and informing notification strategy
Pinpointed cognitive overload as primary adoption barrier through usability testing, which informed streamlined analytics dashboard design that increased feature adoption by 19% among novice streamers
Accelerated chat engagement by 94% by advocating for research on passive user behavior, leading to A/B testing that validated celebrating personal achievements as a platform-wide interaction pattern reducing social friction
Dismantled the assumption that fullscreen users were disinterested in chat by identifying exit friction as the primary adoption barrier; this discovery informed an overlay engagement model that drove a 51.9% increase in chat participation and a 10.9% increase in messages per user
Reduced design exploration time by producing a competitive landscape audit documenting the current state of non-disruptive ad formats, equipping the product team with secondary research that focused ideation on proven monetization models preserving creator-viewer relationships
HCI Researcher — Center for Accessibility & Inclusion Research
Scaled adoption of Design for Social Accessibility method cards to 30+ UX practitioners through participatory design testing with Deaf and Hard of Hearing (DHH) participants, refining frameworks for prioritizing disability contexts in design
Assisted in the deisgn development Design for Social Accessibility method cards that redirected how designers engage disabled users, shifting focus from compliance to social context. Led research on communication platforms serving deaf, hard-of-hearing, and hearing users, observing cross-language interaction patterns to inform inclusive product design.
Assisted in the deisgn development Design for Social Accessibility method cards that redirected how designers engage disabled users, shifting focus from compliance to social context. Led research on communication platforms serving deaf, hard-of-hearing, and hearing users, observing cross-language interaction patterns to inform inclusive product design.
Usability Analyst (Co-op) — Autodesk
Improved onboarding drop-off rate by diagnosing through moderated usability testing a critical gap between assumed and actual technical knowledge levels among non-expert CAD users, informing a redesign that reduced prerequisite knowledge demands
Designed and executed a mixed-methods research plan combining usability testing with user interviews to evaluate competitive migration from rival CAD platforms, balancing task completion metrics with qualitative insights that shaped scaffolded onboarding requirements for cloud-based workflows
EDUCATION
Human-Computer Interaction
Master of Science
Rochester Institute of Technology
Computer Information Systems
Bachelor of Science
SUNY Brockport
SKILLS
Methods
Contextual Inquiry
Ethnography
Multivariate Experimentation
Surveys
Analysis / Synthesis
Behavioral Analytics
Data Storytelling
Inductive/Deductive Coding
Thematic Analysis
HCI
Accessibility
Cognitive Load Management
Complexity Scaffolding
Interaction Principles
Personalization
TOOLS
AI & LLM
Claude
Dovetail
Gemini
Replit
Analytics & Design
Amplitude
Figma
FigJam
Jira
Microsoft Clarity (heatmap)
Qualtrics
UserTesting
TECHNICAL EXPERIENCE
Technical Support & Operations — ICSC, CUNY Hostos, SUNY Brockport
Reduced support volume by ~8% across 13,000+ employees by triangulating unstructured ticket data with contextual inquiry to isolate root-cause friction, producing an evidence-driven framework to deprecate legacy protocols
Shifted organizational troubleshooting protocols from reactive to preventive by conducting ethnographic observation across frontline support interactions, translating recurring breakdown patterns into actionable recommendations equipping IT leadership to restructure operational workflows
“Turning hidden friction into strategic clarity”
Made with and designed by nayeri
© 2026 All Rights Reserved
SKILLS
Methods
Contextual Inquiry
Ethnography
Multivariate Experimentation
Surveys
Analysis / Synthesis
Behavioral Analytics
Data Storytelling
Inductive/Deductive Coding
Thematic Analysis
HCI
Accessibility
Cognitive Load Management
Complexity Scaffolding
Interaction Principles
Personalization
TOOLS
AI & LLM
Claude
Dovetail
Gemini
Replit
Analytics & Design
Amplitude
Figma
FigJam
Jira
Microsoft Clarity (heatmap)
Qualtrics
UserTesting
EDUCATION
Human-Computer Interaction
Master of Science
Rochester Institute of Technology
Computer Information Systems
Bachelor of Science
SUNY Brockport
RESEARCH EXPERIENCE
Design Researcher — Kikoff
Increased user retention by 12% by defining three behavioral user cohorts in collaboration with Data Science and Marketing, informing roadmap prioritization around high-signal onboarding features
Isolated early-session inputs predicting sustained feature usage, shaping personalization strategy that targeted the highest-impact moments in the onboarding flow
Drove 5% increase in global conversion by identifying systemic information architecture friction through unmoderated usability testing, surfacing misaligned team assumptions about regional financial literacy and informing market-specific Go-To-Market strategies
Shaped conversational AI guardrails for a financial coaching chatbot by synthesizing best practices on AI transparency through secondary research, informing product decisions to deprioritize anthropomorphic language and mitigating regulatory risk
Product Designer (User Research Focus) — Twitch
Mapped notification timing patterns driving a 17% increase in content creator follow rate through cross-functional partnership with data scientists, surfacing organizational misalignment on creator audience-building workflows and informing notification strategy
Pinpointed cognitive overload as primary adoption barrier through usability testing, which informed streamlined analytics dashboard design that increased feature adoption by 19% among novice streamers
Accelerated chat engagement by 94% by advocating for research on passive user behavior, leading to A/B testing that validated celebrating personal achievements as a platform-wide interaction pattern reducing social friction
Dismantled the assumption that fullscreen users were disinterested in chat by identifying exit friction as the primary adoption barrier; this discovery informed an overlay engagement model that drove a 51.9% increase in chat participation and a 10.9% increase in messages per user
Reduced design exploration time by producing a competitive landscape audit documenting the current state of non-disruptive ad formats, equipping the product team with secondary research that focused ideation on proven monetization models preserving creator-viewer relationships
HCI Researcher — Center for Accessibility & Inclusion Research
Scaled adoption of Design for Social Accessibility method cards to 30+ UX practitioners through participatory design testing with Deaf and Hard of Hearing (DHH) participants, refining frameworks for prioritizing disability contexts in design
Revealed through qualitative research that accessibility gaps force disabled users to perform compensatory work, producing a prioritization framework that enabled product teams to integrate disability considerations into ideation without extending roadmap timelines
Documented how accessibility barriers cascade through product systems by conducting user interviews and grounded theory analysis across 3 peer-reviewed ACM publications
Usability Analyst (Co-op) — Autodesk
Improved onboarding drop-off rate by diagnosing through moderated usability testing a critical gap between assumed and actual technical knowledge levels among non-expert CAD users, informing a redesign that reduced prerequisite knowledge demands
Designed and executed a mixed-methods research plan combining usability testing with user interviews to evaluate competitive migration from rival CAD platforms, balancing task completion metrics with qualitative insights that shaped scaffolded onboarding requirements for cloud-based workflows
TECHNICAL EXPERIENCE
Technical Support & Operations — ICSC, CUNY Hostos, SUNY Brockport
Reduced support volume by ~8% across 13,000+ employees by triangulating unstructured ticket data with contextual inquiry to isolate root-cause friction, producing an evidence-driven framework to deprecate legacy protocols
Shifted organizational troubleshooting protocols from reactive to preventive by conducting ethnographic observation across frontline support interactions, translating recurring breakdown patterns into actionable recommendations equipping IT leadership to restructure operational workflows
“Turning hidden friction into strategic clarity”
Made with and designed by nayeri
© 2026 All Rights Reserved