SKILLS
Methods
Contextual Inquiry
Ethnography
Rapid Research
Surveys
Semi-Structured Usability Test
Analysis / Synthesis
Behavioral Analytics
Data Storytelling
Inductive/Deductive Coding
Thematic Analysis
TOOLS
AI & LLM
Claude / Gemini
Dovetail
Analytics & Design
Amplitude
Figma / FigJam
Microsoft Clarity (heatmap)
UserTesting
EDUCATION
Human-Computer Interaction
Master of Science
Rochester Institute of Technology
Computer Information Systems
Bachelor of Science
SUNY Brockport
RESEARCH EXPERIENCE
Design Researcher — Kikoff
Boosted retention 12% in 4 months by engineering behavioral segments to define a personalized credit-building feature guiding users toward financial goals
Generated 5% conversion in one quarter by diagnosing trust barriers stunting Canadian expansion
Mitigated anthropomorphic AI risk by building a business case for transparent AI interaction redesign
Product Researcher & Designer — Twitch
Yielded 94% engagement growth by informing habit-formation mechanics with ambient insights
Increased chat interaction 51.9% by mapping immersive friction to surface engagement patterns
Accelerated ad adoption 19% by surfacing risk-aversion behaviors tied to ROI ambiguity
Demonstrated 17% follow growth revealing parasocial connection outperforms platform automation
Led cross-functional workshops to identify monetization opportunities and align product roadmaps
Usability Analyst (Co-op) — Autodesk
Formulated phased onboarding requirements to resolve enterprise-scale software migration friction
Mapped user mental models to surface expectation gaps driving enterprise onboarding friction
HCI Researcher — Center for Accessibility & Inclusion Research
Supported scaling an accessibility framework to 30+ practitioners through participatory design
Informed early-stage ideation by mapping interaction disparities and hidden workarounds
Coauthored 3 ACM publications on social accessibility barriers within mainstream technology
TRANSFERABLE EXPERIENCE
Technical Systems Analyst — Across B2B and B2E
Decreased support volume 9% triangulating ticket data with contextual inquiry to surface root friction
Translated ethnographic patterns into preventive workflows shifting from reactive to strategic
“Expanding perspectives into deliberate insight for bolder moves”
Made and designed by nayeri
© 2026 All Rights Reserved
RESEARCH EXPERIENCE
Design Researcher — Kikoff
Boosted retention 12% in 4 months by engineering behavioral segments to define a personalized credit-building feature guiding users toward financial goals
Generated 5% conversion in one quarter by diagnosing trust barriers stunting Canadian expansion
Mitigated anthropomorphic AI risk by building a business case for transparent AI interaction redesign
Product Researcher & Designer — Twitch
Yielded 94% engagement growth by informing habit-formation mechanics with ambient insights
Increased chat interaction 51.9% by mapping immersive friction to surface engagement patterns
Accelerated ad adoption 19% by surfacing risk-aversion behaviors tied to ROI ambiguity
Demonstrated 17% follow growth revealing parasocial connection outperforms platform automation
Led cross-functional workshops to identify monetization opportunities and align product roadmaps
HCI Researcher — Center for Accessibility & Inclusion Research
Supported scaling an accessibility framework to 30+ practitioners through participatory design
Informed early-stage ideation by mapping interaction disparities and hidden workarounds
Coauthored 3 ACM publications on social accessibility barriers within mainstream technology
Usability Analyst (Co-op) — Autodesk
Formulated phased onboarding requirements to resolve enterprise-scale software migration friction
Mapped user mental models to surface expectation gaps driving enterprise onboarding friction
TRANSFERABLE EXPERIENCE
Technical Systems Analyst — Across B2B and B2E
Decreased support volume 9% triangulating ticket data with contextual inquiry to surface root friction
Translated ethnographic patterns into preventive workflows shifting from reactive to strategic
SKILLS
Methods
Contextual Inquiry
Ethnography
Rapid Research
Surveys
Semi-Structured Usability Test
Analysis / Synthesis
Behavioral Analytics
Data Storytelling
Inductive/Deductive Coding
Thematic Analysis
TOOLS
AI & LLM
Claude / Gemini
Dovetail
Analytics & Design
Amplitude
Figma / FigJam
Microsoft Clarity (heatmap)
UserTesting
EDUCATION
Human-Computer Interaction
Master of Science
Rochester Institute of Technology
Computer Information Systems
Bachelor of Science
SUNY Brockport
“Expanding perspectives into deliberate insight for bolder moves”
Made and designed by nayeri
© 2026 All Rights Reserved
SKILLS
Methods
Contextual Inquiry
Ethnography
Rapid Research
Surveys
Semi-Structured Usability Test
Analysis / Synthesis
Behavioral Analytics
Data Storytelling
Inductive/Deductive Coding
Thematic Analysis
TOOLS
AI & LLM
Claude / Gemini
Dovetail
Analytics & Design
Amplitude
Figma / FigJam
Microsoft Clarity (heatmap)
UserTesting
EDUCATION
Human-Computer Interaction
Master of Science
Rochester Institute of Technology
Computer Information Systems
Bachelor of Science
SUNY Brockport
RESEARCH EXPERIENCE
Design Researcher — Kikoff
Boosted retention 12% in 4 months by engineering behavioral segments to define a personalized credit-building feature guiding users toward financial goals
Generated 5% conversion in one quarter by diagnosing trust barriers stunting Canadian expansion
Mitigated anthropomorphic AI risk by building a business case for transparent AI interaction redesign
Product Researcher & Designer — Twitch
Yielded 94% engagement growth by informing habit-formation mechanics with ambient insights
Increased chat interaction 51.9% by mapping immersive friction to surface engagement patterns
Accelerated ad adoption 19% by surfacing risk-aversion behaviors tied to ROI ambiguity
Demonstrated 17% follow growth revealing parasocial connection outperforms platform automation
Led cross-functional workshops to identify monetization opportunities and align product roadmaps
HCI Researcher — Center for Accessibility & Inclusion Research
Supported scaling an accessibility framework to 30+ practitioners through participatory design
Informed early-stage ideation by mapping interaction disparities and hidden workarounds
Coauthored 3 ACM publications on social accessibility barriers within mainstream technology
Usability Analyst (Co-op) — Autodesk
Formulated phased onboarding requirements to resolve enterprise-scale software migration friction
Mapped user mental models to surface expectation gaps driving enterprise onboarding friction
TRANSFERABLE EXPERIENCE
Technical Systems Analyst — Across B2B and B2E
Decreased support volume 9% triangulating ticket data with contextual inquiry to surface root friction
Translated ethnographic patterns into preventive workflows shifting from reactive to strategic
“Expanding perspectives into deliberate insight for bolder moves”
Made and designed by nayeri
© 2026 All Rights Reserved