nj
Projects
Publications
Resume
About
User Researcher
I operate across the product stack—from user journeys to business models—revealing where assumptions diverge from user behavior. Whether that means discovering untapped growth opportunities, redirecting resources toward higher-impact solutions, or identifying pathways to innovate, I transform friction into strategic clarity. With a multidisciplinary toolkit spanning HCI, accessibility, and product design, I turn behavioral insights into measurable gains in retention, engagement, and revenue.
Resume
skills
RESEARCH METHODS
Contextual Analysis
Concept Testing
Experiments
In-depth Interviews
Secondary Research
Surveys
Usability Testing
ANALYSIS / SYNTHESIS
Affinity Diagrams
Content Analysis
Data Triangulation
Deductive/Inductive Coding
Gap Analysis
TOOLS
Amplitude
Figma / FigJam
Gemini & Claude
Jira
Microsoft Clarity (heatmap)
UserTesting
Qualtrics
DESIGN
Artificial Intelligence (AI)
Facilitating Workshops
Product Strategy
Education
Human-Computer Interaction
Master of Science
Rochester Institute of Technology
Computer Information Systems
Bachelor of Science
SUNY Brockport
EXPERIENCe
Product Design Researcher ✦ Kikoff
Redirected reactive improvement efforts toward root-cause diagnosis across adoption and retention challenges. Identified consideration-phase barriers in underperforming markets and led segmentation research revealing onboarding gaps—not feature deficits—as the primary churn driver. Informed executive go-to-market restructuring (5% conversion increase) and strategic onboarding overhaul (12% retention increase).
Product Researcher / Designer ✦ Twitch
Identified passive viewers as an untapped growth segment, redirecting engagement strategy toward long-term retention. Designed and tested chat engagement features that increased viewer participation by 94% and extended watch time by 2%. Launched intuitive chat entry points within immersive full-screen experiences, driving 10.9% increase in average daily engagement.
Shifted monetization and creator tools from end-state solutions to growth-cycle thinking. Conducted competitive analysis on non-disruptive ad formats that informed a strategic pivot in monetization approach, driving 13% YoY revenue increase. Executed usability testing on Ads Manager dashboard that revealed creator interpretation gaps, leading to UX improvements and 19% increase in feature adoption.
Research Assistant ✦ Center for Accessibility & Inclusion Research
Identified systemic gaps between accommodations and actual accessibility in computing education, conducting interview research with doctoral students that revealed invisible workarounds masking institutional failures. Published 3 ACM papers documenting access differentials and inequitable solutions, establishing frameworks for addressing root inaccessibility rather than surface fixes.
Assisted in the deisgn development Design for Social Accessibility method cards that redirected how designers engage disabled users, shifting focus from compliance to social context. Led research on communication platforms serving deaf, hard-of-hearing, and hearing users, observing cross-language interaction patterns to inform inclusive product design.
Usability Analyst ✦ Autodesk
Stopped reactive guesswork by diagnosing actual onboarding friction through heuristic evaluation and usability testing, informing strategic decisions to simplify user journeys and reduce acquisition barriers. Targeted high-value mechanical engineering students—future long-term users—by recruiting and testing early-career engineers with cloud-based CAD experience, synthesizing feedback into actionable product improvements.
“Architecting clarity from systemic complexity.”
Made with by nayeri
© 2025 All Rights Reserved
User Researcher
I operate across the product stack—from user journeys to business models—revealing where assumptions diverge from user behavior. Whether that means discovering untapped growth opportunities, redirecting resources toward higher-impact solutions, or identifying pathways to innovate, I transform friction into strategic clarity. With a multidisciplinary toolkit spanning HCI, accessibility, and product design, I turn behavioral insights into measurable gains in retention, engagement, and revenue.
Resume
EXPERIENCe
Product Design Researcher ✦ Kikoff
Redirected reactive improvement efforts toward root-cause diagnosis across adoption and retention challenges. Identified consideration-phase barriers in underperforming markets and led segmentation research revealing onboarding gaps—not feature deficits—as the primary churn driver. Informed executive go-to-market restructuring (5% conversion increase) and strategic onboarding overhaul (12% retention increase).
Product Researcher / Designer ✦ Twitch
Identified passive viewers as an untapped growth segment, redirecting engagement strategy toward long-term retention. Designed and tested chat engagement features that increased viewer participation by 94% and extended watch time by 2%. Launched intuitive chat entry points within immersive full-screen experiences, driving 10.9% increase in average daily engagement.
Shifted monetization and creator tools from end-state solutions to growth-cycle thinking. Conducted competitive analysis on non-disruptive ad formats that informed a strategic pivot in monetization approach, driving 13% YoY revenue increase. Executed usability testing on Ads Manager dashboard that revealed creator interpretation gaps, leading to UX improvements and 19% increase in feature adoption.
Research Assistant ✦ Center for Accessibility & Inclusion Research
Identified systemic gaps between accommodations and actual accessibility in computing education, conducting interview research with doctoral students that revealed invisible workarounds masking institutional failures. Published 3 ACM papers documenting access differentials and inequitable solutions, establishing frameworks for addressing root inaccessibility rather than surface fixes.
Assisted in the deisgn development Design for Social Accessibility method cards that redirected how designers engage disabled users, shifting focus from compliance to social context. Led research on communication platforms serving deaf, hard-of-hearing, and hearing users, observing cross-language interaction patterns to inform inclusive product design.
Usability Analyst ✦ Autodesk
Stopped reactive guesswork by diagnosing actual onboarding friction through heuristic evaluation and usability testing, informing strategic decisions to simplify user journeys and reduce acquisition barriers. Targeted high-value mechanical engineering students—future long-term users—by recruiting and testing early-career engineers with cloud-based CAD experience, synthesizing feedback into actionable product improvements.
Education
Human-Computer Interaction
Master of Science
Rochester Institute of Technology
Computer Information Systems
Bachelor of Science
SUNY Brockport
skills
RESEARCH METHODS
Contextual Analysis
Concept Testing
Experiments
In-depth Interviews
Secondary Research
Surveys
Usability Testing
ANALYSIS / SYNTHESIS
Affinity Diagrams
Content Analysis
Data Triangulation
Deductive/Inductive Coding
Gap Analysis
TOOLS
Amplitude
Figma / FigJam
Gemini & Claude
Jira
Microsoft Clarity (heatmap)
UserTesting
Qualtrics
DESIGN
Artificial Intelligence (AI)
Facilitating Workshops
Product Strategy
“Architecting clarity from systemic complexity.”
Made with by nayeri
© 2025 All Rights Reserved
User Researcher
I operate across the product stack—from user journeys to business models—revealing where assumptions diverge from user behavior. Whether that means discovering untapped growth opportunities, redirecting resources toward higher-impact solutions, or identifying pathways to innovate, I transform friction into strategic clarity. With a multidisciplinary toolkit spanning HCI, accessibility, and product design, I turn behavioral insights into measurable gains in retention, engagement, and revenue.
Resume
EXPERIENCe
Product Design Researcher ✦ Kikoff
Redirected reactive improvement efforts toward root-cause diagnosis across adoption and retention challenges. Identified consideration-phase barriers in underperforming markets and led segmentation research revealing onboarding gaps—not feature deficits—as the primary churn driver. Informed executive go-to-market restructuring (5% conversion increase) and strategic onboarding overhaul (12% retention increase).
Product Researcher / Designer ✦ Twitch
Identified passive viewers as an untapped growth segment, redirecting engagement strategy toward long-term retention. Designed and tested chat engagement features that increased viewer participation by 94% and extended watch time by 2%. Launched intuitive chat entry points within immersive full-screen experiences, driving 10.9% increase in average daily engagement.
Shifted monetization and creator tools from end-state solutions to growth-cycle thinking. Conducted competitive analysis on non-disruptive ad formats that informed a strategic pivot in monetization approach, driving 13% YoY revenue increase. Executed usability testing on Ads Manager dashboard that revealed creator interpretation gaps, leading to UX improvements and 19% increase in feature adoption.
Research Assistant ✦ Center for Accessibility & Inclusion Research
Identified systemic gaps between accommodations and actual accessibility in computing education, conducting interview research with doctoral students that revealed invisible workarounds masking institutional failures. Published 3 ACM papers documenting access differentials and inequitable solutions, establishing frameworks for addressing root inaccessibility rather than surface fixes.
Assisted in the design development Design for Social Accessibility method cards that redirected how designers engage disabled users, shifting focus from compliance to social context. Led research on communication platforms serving deaf, hard-of-hearing, and hearing users, observing cross-language interaction patterns to inform inclusive product design.
Usability Analyst ✦ Autodesk
Stopped reactive guesswork by diagnosing actual onboarding friction through heuristic evaluation and usability testing, informing strategic decisions to simplify user journeys and reduce acquisition barriers. Targeted high-value mechanical engineering students—future long-term users—by recruiting and testing early-career engineers with cloud-based CAD experience, synthesizing feedback into actionable product improvements.
Education
Human-Computer Interaction
Master of Science
Rochester Institute of Technology
Computer Information Systems
Bachelor of Science
SUNY Brockport
skills
RESEARCH METHODS
Contextual Analysis
Concept Testing
Experiments
In-depth Interviews
Secondary Research
Surveys
Usability Testing
ANALYSIS / SYNTHESIS
Affinity Diagrams
Content Analysis
Data Triangulation
Deductive/Inductive Coding
Gap Analysis
TOOLS
Amplitude
Figma / FigJam
Gemini & Claude
Jira
Microsoft Clarity (heatmap)
UserTesting
Qualtrics
DESIGN
Artificial Intelligence (AI)
Facilitating Workshops
Product Strategy
“Architecting clarity from systemic complexity.”
Made with by nayeri
© 2025 All Rights Reserved